Refund & Cancellation Policy
Quick Reference – Cancellation Schedule
| Cancellation Notice | Refund Amount | Processing Time |
|---|---|---|
| 15 or more days before batch start | 100% of fees paid | 7–10 working days |
| 8–14 days before batch start | 75% of fees paid | 7–10 working days |
| 4–7 days before batch start | 50% of fees paid | 7–10 working days |
| 1–3 days before batch start | 25% of fees paid | 7–10 working days |
| After batch start or no-show | No Refund | — |
| Batch cancelled/rescheduled by QMS | 100% + priority reschedule | 5–7 working days |
1. How to Request a Cancellation or Refund
All cancellation and refund requests must be submitted in writing to:
Email: ga.jadhav09@gmail.com
Subject Line: Cancellation Request – [Your Name] – [Course Name] – [Batch Date]
Include: Registered email ID, mobile number, and Razorpay Order ID / payment reference.
The date of receipt of your written request determines the applicable refund tier in the schedule above. Verbal or phone requests do not constitute a valid cancellation.
2. Transfer / Reschedule Option
As an alternative to cancellation, you may transfer your enrolment to:
- Another batch of the same course – free of charge if requested 5+ days before the original batch start; ₹500 administrative fee if requested 2–4 days prior.
- Another eligible person within the same organisation – free of charge with 72 hours' notice.
3. Refund Method
- Refunds are processed to the original payment source (credit card, debit card, UPI, net banking, bank account) via Razorpay.
- NEFT/RTGS refunds to a bank account are available where original payment was made by bank transfer. Additional information (account number, IFSC) will be requested.
- Refunds are initiated within 5 working days of approval. Actual credit depends on your bank's processing time (typically 5–10 additional working days).
- GST component (18%) paid on course fees is non-refundable where training services have been partially commenced, as per GST regulations.
4. QMS-Initiated Cancellation or Reschedule
QMS reserves the right to cancel, postpone, or change the format of a batch (e.g., from classroom to online) due to insufficient enrolment, trainer unavailability, natural calamity, government orders, or force majeure events. In such cases, enrolled participants will be:
- Offered priority enrolment in the next available batch at no additional cost; OR
- Entitled to a full 100% refund of fees paid, processed within 5–7 working days.
QMS is not liable for any consequential losses (travel, accommodation, salary, etc.) incurred as a result of a cancelled or rescheduled batch.
5. Non-Refundable Items
- Examination / assessment fees collected on behalf of third-party certification bodies (e.g., IINDT, DRDO-approved bodies).
- Physical study materials and workbooks once dispatched.
- Convenience fees charged by the payment gateway.
- Accommodation and travel expenses for Lonavala openhouse programmes (these are arranged separately by participants).
6. Consulting & Corporate Services
For consulting retainer contracts and corporate in-house training projects, refund and cancellation terms are governed by the specific Master Service Agreement (MSA) or purchase order signed between QMS and the client organisation. In absence of a specific agreement, a pro-rated refund based on work completed will apply.
7. Grievance & Escalation
If your refund request is not resolved to your satisfaction within 15 working days, you may escalate to:
- Er. Ganesh Jadhav, Proprietor — ga.jadhav09@gmail.com | +91 98817 11979
- The District Consumer Disputes Redressal Commission, Pune under the Consumer Protection Act, 2019.
- The RBI Ombudsman if the dispute concerns an unresolved payment through a regulated payment gateway.